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This article was taken from Welcome Telecom's Summer 2010 newsletter:
Number Porting
Are you moving office but concerned about losing your current telephone number? Do you still receive bills from another service provider just for your 0800 or 0845 number? Are you thinking of getting a new telephone system but are put off by the cost of extra lines, the system itself and any additional functionality required?
If the answer to any of these questions is yes, consider porting your numbers to Welcome Telecom.
Number porting enables a company to change service provider whilst retaining their existing number. Welcome Telecom offer two types of porting, Geographic (for 01xx and 02xx numbers) and Non-Geographic (08xx and 03xx numbers).
Companies choosing to make use of this facility can benefit in a number of ways by:
- Keeping their number when moving office, even if relocating to a different area;
- Receiving one bill for all telephony services (including 08xx numbers);
- Making use of the additional functionality available with Welcome Telecom's IP Telephony and/or My Inbound services. By choosing a hosted IP Telephony service there is no need to invest in expensive ISDN circuits, little additional hardware is required, and advanced funcionality (voicemail, divert on busy, call forwarding etc) is provided as standard.
It won't cost you anything to port a number to Welcome Telecom. Just give us a call or drop us an email letting us know what you'd like to achieve, and we'll sort everything out.
To read the full version of this newsletter, please click here
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Inbound Telephony Services
Good sales response. Excellent customer service. That's what you will have when you implement Welcome Telecom's Inbound service and number ranges for your business.
What is Inbound?
Inbound is a telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and management tools to empower your business with customer service which is second to none. The Benefits of Inbound
Available on both geographic (01/02) and non-geographic (08/03) numbers
Scalable and cost effective - choose from simple call routing to comprehensive call centre services
Instant results - you can build a call routing plan and activate it immediately (alternatively, Welcome Telecom can administer this for you)
Access to reports to help you make the most of your resources (eg by advising you of your busiest times of day, you can ensure you have enough staff to cover the telephones) Optional extras, including call recording, voicemail and advanced online Real Team Statistics, to help you achieve even greater customer service and operational efficiencies.
To read the full version of this newsletter, please click here
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Weatherproof your Business
Welcome Telecom has a number of products within its portfolio to enable flexible working and ensure that your business can continue to operate without a hitch, whatever the weather.
Hotdesking
Work from home or another location as if you were in the office, using the same number and keeping the same functionality (eg voicemail, internal dialling). If the bad weather gets too much for you, you could even take your number with you to sunnier climes! Smart Routing
Point your incoming calls to any number you wish, or set up a hunt group to route incoming calls to different numbers (eg to the home numbers of snowbound staff). Your customers will not notice any difference as calls will be answered as normal. Change the terminating number at a click of a mouse, or ask Welcome Telecom to activate any changes for you.Communicate with customers/staff Give customers or employees a freephone number to ring. When dialled they will hear a recorded announcement (controlled by you) advising of incidents, office closures, etc. Alternatively, send an instant company-wide alert from your PC to thousands of mobile phones simultaneously using SMS Broadcast.
To read the full version of this newsletter, please click here
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Green Minutes
We would like to say a big THANK YOU to all of our customers for helping to offset tonnes of carbon dioxide in the last nine months. Since 1 January 2009 all calls made by our customers have been carbon neutral, and we thought you might like to know what this means in terms of the actual amount of CO2 which has been offset on behalf of your business.
In the present economic climate it is natural to be thinking of saving money first and foremost, but by using Welcome Telecom's network, companies such as yourselves are actively reducing their carbon footprint at the same time!
If you would like to know how much carbon has been generated and offset by your own company, simply put in your average monthly minutes of telephony usage (you can find this under "Duration" in your monthly Site Summary) in the Green-o-Meter on the right.
To read the full version of this newsletter, please click here
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Green Minutes
Welcome Telecom is delighted to announce that, since January 2009, all calls made by our customers are Carbon Neutral.
Welcome Telecom knows that in the current financial climate value for money has to be of utmost importance to our customers. However, carbon footprint reduction is also high on the agenda for many companies, so we are proud to assure you that by choosing Welcome Telecom you are not only saving money, but are also helping to combat climate change.
Welcome are also pleased to help customers see exactly how much carbon they are offsetting. Simply by entering the number of minutes used over a period of time the Green-o-meter shows exactly how much carbon has been generated and offset. Feel free to find out what your business could be saving by using the Green-o-meter.
To read the full version of this newsletter, please click here
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Welcome declared Green Business Heroes Stroud based telecoms provider Welcome Telecom have been declared Green Business Heroes by the green office supplies provider Greenaction.
Welcome Telecom gained this status through their approach to, not only, their own business, but in the way they try to help their customers improve their environmental impact.
Welcome’s Managing Director, Duncan Laker said, “There are many ways in which businesses can improve their “green” performance which also make financial sense. It’s all about how you think, there are great opportunities for all sizes of business.”
Peter Wognum of Greenaction commented, “The way that Welcome make the business case for ethical trading should encourage other businesses to take similar steps and help to address the current global environmental situation.”
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Geography
no longer matters! Relocation, Relocation,
Relocation
Are you looking to move
office this year? Are you concerned that you may not be
able to keep your existing telephone number?
By
utilising one of our high-quality IP Telephony services, rest
assured that you should be able to retain your existing
number, regardless of the area to which your company is
relocating; even if you are moving halfway around the
world!
National
Presence
Wouldn't we all like to
give the impression that we are bigger than we are? Now
you can. IP Telephony enables you to have any UK number
associated with your phone service that your customers can
call you on. So although your office may be physically
based in Cornwall, you could have a London number routing
through to that office. One of our customers has
recently taken advantage of this service by setting up 'ghost
depots' in areas to which they are thinking of moving.
By looking at the inbound statistics for each site
within the management reportsprovided by Welcome
Telecom, the company was able to gauge the potential success
of these new depots before going to the expense of setting up
actual offices.
Do you want to have that holiday this year but
worry that you'll be inaccessible to your
customers?
Welcome Telecom may just be able to help you.
With IP Telephony, as long as you are connected to the
Internet you can make and receive calls anywhere in the world
just as if you were in your office - your customers would see
the same phone number coming up on their
display.
To read the full version of our January newsletter, please click here
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Important changes to 08 numbers
ofcom has announced important changes to the way 08 numbers will work form August 1st 2009
To see an overview of the changes please click here
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